Privacy Policy

Effective Date: 20th August 2024

1. Introduction

Tisoll Trading is committed to protecting the privacy and personal data of our customers and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, such as:

Name
Email address
Phone number
Billing and shipping addresses
Payment information
Company name (if applicable)

2.2 Non-Personal Information

We may also collect non-personal information automatically when you visit our website, including:

IP address
Browser type and version
Operating system
Referring URLs
Information about your use of our website (e.g., pages viewed, time spent on site)

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders
Communicate with you regarding your orders and our services
Provide customer support
Send marketing communications, if you have opted in to receive them
Improve our website and services
Comply with legal obligations

We use non-personal information to analyse trends, administer the website, track user movements, and gather demographic information for aggregate use.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual necessity: To fulfil the terms of our agreement with you.
Legitimate interests: To improve our services, manage our relationship with you, and ensure the security of our website.
Consent: For sending marketing communications (where required by law).

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service providers: Third-party vendors who assist us with payment processing, shipping, and other business operations.
Legal authorities: If required by law or in response to legal processes.

6. Data Security

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal information.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Objection: You can object to the processing of your personal information under certain circumstances.
Withdrawal of consent: If you have provided consent for the processing of your personal information, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@tisoll.co.uk.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage patterns, and deliver targeted advertising. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tisoll Trading
Telephone: 01543 713035
Email: hello@tisoll.co.uk